Support
Get help with your account, subscription, and stamp photos.
Thank you for using AI Stamp ID. The answers below cover the most common account, subscription, and identification questions.
Contact Support
Send us an email and include the email address on your account, your device, and a short description of the issue.
support@aistampid.comResponse Time
Our support team typically replies within 1–2 business days.
Restore a purchase
On your new iPhone, sign in with the same Apple Account used for the purchase, open AI Stamp ID, and choose Restore Purchases in the subscription or plans screen. Your active subscription should return without another charge.
What each plan includes
Free includes basic identification. Identification plans provide higher usage, while Grading adds fast grading, perforation measurement, and downloadable cards. Dealer adds bulk scanning, eBay-ready listings, and higher-volume processing. Plan limits and current features are shown on the Plans page.
Upgrade, downgrade, or cancel
Open your iPhone Settings, tap your name, choose Subscriptions, then select AI Stamp ID. Apple Account settings let you change plans or cancel renewal. Cancellation keeps access through the current paid period; Apple handles billing and refunds.
Use Deep Search on the web
Sign in to the web app with the same AI Stamp ID account used on your phone. Grading and Dealer subscribers can use Deep Search while their plan has searches available.
Take a photo that measures well
Use even, diffuse light; avoid glare and shadows; place the stamp flat on a plain background; keep the camera parallel to it; fill the frame without cropping the edges; and include a quarter reference when measuring margins.
For the clearest result
Clean the camera lens, use the highest practical resolution, and retake the photo if perforations or printed details are blurry. A single, fully visible stamp usually produces the most reliable identification.
Delete your account and data
You can delete your account and associated stamp data at any time from your account settings, or submit a request on our web deletion page.
Account & Data Deletion Instructions →